Terms of Service

Effective Date: August 1, 2025
Welcome to Aeonis. Please read these Terms of Service ("Terms") carefully. These Terms govern your use of our website(s), products, services and applications (collectively, the “Services”). If you have any questions, comments or concerns regarding these Terms, please contact us at:

Email: support@aeonis.io
Phone: +1 (888) 123-4567
Address: Aeonis, Inc. 123 Privacy Lane San Francisco, CA 94105 United States

These Terms constitute a binding agreement between you (the “user,” “you,” or “your”) and Aeonis (“us”, “we”, or “our”). Your use of the Services means that you agree to all of these Terms. These terms include provisions of this document as well as those of our Privacy Policy, Copyright Dispute policy, Community Guidelines (or those of any program you are participating which may also be subject to additional policies, rules, conditions, statements, etc., all of which are incorporated herein by reference). Please ensure you comply with these terms. For example, using the teacher services, workshops and the B2B Marketplace, means that you agree to comply with all applicable terms and policies. In the event of a conflict, these terms of service shall control.

Please read these Terms carefully before using our services as they contain the following terms. By accessing or using the Services you agree to be bound by these Terms, including the Arbitration Agreement and Class Action Waiver discussed in Section 10. If you do not agree to all of these terms you may not access or use the service in any manner.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND Aeonis WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR INDIVIDUAL-WIDE ARBITRATION.

1. Aeonis is constantly trying to improve the Services. Aeonis may change or discontinue the Services from time to time, but Aeonis will provide you with advanced written notice of any changes to the terms by posting notice of the modifications at https://www.aeonis.com/terms and may or may not notify you by email.
   
   We may add new services, and we may unfortunately need to discontinue some services and therefore we are not always be able to offer you previous versions.
   
   Except for the limited right to access and use the Services described in these Terms, Aeonis may amend or modify the Services at its own desecration, unless stated otherwise in a writing signed by both you and Aeonis.
   
   
2. Aeonis takes its users’ privacy very seriously.
   
   By clicking “I agree” or using the Service you explicitly consent to the collection, use and transfer of information as described in our privacy policy.
   
   Children under the Age of 13: Aeonis complies with the US Children’s Online Privacy Protection Act (COPPA), which requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 years of age. Aeonis does not knowingly collect or solicit personally identifiable information from children under the age of 13. If Aeonis finds out it has any such information, Aeonis will delete it as quickly as possible. Please contact us right away if you believe we have data from a child under the age of 13.
   
   
3. You will be asked to create an account which will include a password and username ("User ID"). You agree to keep your User ID safe, and updated. If any of your ID is leaked, lost or stolen or if you believe there has been unauthorized use, you should immediately notify us, and change the password. You shall not allow any unauthorized third-party access to your account. Aeonis is not responsible for unauthorized use of User IDs unless those are the result of Aeonis' direct negligence. As well, you should note that access to certain aspects of the service may be through a “Third Party Authentication System” (e.g., Google or Facebook). By using such a system you are ultimately bound by the terms of those third-party service providers. Aeonis bears no ultimate control over the actions of any third party. Aeonis permits these third-party authentication services for ease of use.
   
   You represent and warrant that you are an individual who has the legal capacity (or that if you are not, that a parent or guardian has authorized this) to enter into these Terms. If you are accessing and using the Services on behalf of an organization, you represent and warrant that you are authorized to cause that organization to be obligated such that the term “you” in these Terms refers to both you and your organization. You represent that you will use the Service for personal, noncommercial, educational, and religious, non-political, non-military purposes for your and any parties you are authorized to benefit from the Services, and in a manner that does not violate any applicable law. Unless Aeonis permits otherwise, you agree that the Services are for personal use only. You are prohibited from providing any of the Services (or elements of the Services) to other third-parties, or for the benefit of a third-party, or in a manner that competes with our business or any business partner. You also agree to be liable for all harm that may result from your use of your account on the service (inclusive, of breaches, security, and liability). You must maintain reasonable security of any device or tool you use, and your account. You must immediately inform Aeonis of any compromise or threat to your account.
   
   
4. Your Use of the Service. This section outlines your rights, as well as restrictions imposed when using the Services.
   
   You agree that you will not and will not authorize in any form another party to:
   
   (a) use the Services (or parts thereof) for commercial purposes; (b) reproduce or violate any third party intellectual property rights or otherwise violates any Aeonis’ property (or its third party suppliers’) intellectual property rights or otherwise violates the intellectual property rights in the Services (or any part thereof); ( c ) Violate any applicable law or regulation or act in a manner that enables or permits third-party access to services when you do not have the right to grant such access; (c) use the Services for any purpose that is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable; (d) jeopardize the security of your Account, or other users account’s; (e) use the Service to crack encryption codes, or uses tools to circumvent the security features or uses techniques that interfere with the Services; (f) run mailing list servers, auto responders or any other form of “spam” using the Service; (g) use the Service to track any user not authorized to be tracked; (h) “crawl,” “scrape,” or spider any page, data or portion of the Services; (i) otherwise copy aspects of the Services unless authorized to do so by prior written consent from Aeonis; (j) attempt to decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of the Service or any related idea, technology or know-how; (k) or uses, develops, integrates or otherwise uses machine learning models or other artificial intelligence to create, train, adapt (or otherwise) services that compete in any manner with current or future Services or features offered by Aeonis. Violation of any of these terms are grounds for immediate termination of your account, with no recourse.
   
   Aeonis may make changes to any aspects of the Service at any time therefore we recommend that you not depend on any particular method, process or particular elements of the service, as they are subject to change from time to time.
   
   
5. Subject to these Terms, Aeonis grants you a limited, non-exclusive, revocable, non-transferable, non-sublicensable (except as expressly described herein) license to access and use the Services in accordance with these Terms.
   
   
6. Your Content. You may from time to time provide feedback through the service (“User Submissions”). This includes; posts, comments, text, audio, communications or any other material you provide to Aeonis. You retain ownership of Your Submissions, but grant us and our group companies a royalty-free, perpetual, irrevocable, worldwide, non-exclusive, transferable, sublicensable (i.e. we can grant others these rights, partially or completely) license to (i.e. to publicly display, reproduce, edit, use, copy, adapt, modify, distribute, translate, download, publish, perform, broadcast, transmit, communicate, upload, store, store, and analyze such User Submissions) in any format whatsoever. This will include the right to use such User Submissions to create training or testing material and also to create promotional material. You understand and agree that such User Submissions may be displayed to other users of the Services, and should therefore respect the privacy of others, and abide by our Community Guidelines.
   
   
7. Links to Third Party Sites. If the Services have links to third party websites, or other services, these are for your convenience only and we do not take any responsibility for their content or any damage or loss you may experience due to the actions or inactions of these third-parties. You agree to release us from any disputes you may have with these third parties. Aeonis suggests that if you utilize any links to third-party services or content, you should always carefully review their stated policies before engaging with them.
   
   
8. In order to use our Service, you must be of the age of majority or the age of consent in the jurisdiction from which you are utilizing the Service.
   
   In order to enjoy our Services, you will be required to (a) to create a user account; (b) abide by the reasonable rules and guidelines of Aeonis and your respective guides, teachers, instructors, and leaders; and (c) ensure all your information is at all times current, correct and true. We are not liable for any harm that may result from information that is inaccurate or untrue and you shall always indemnify us for any misrepresentation of information in your use of our Services.
   
   You agree that you will not conduct yourself in a manner that defames, harasses, misrepresents, or otherwise interferes, inhibits or degrades the Services for other users.
   
   
9. Payments and Fees. Where applicable you will be required to pay fees to access certain services. When you purchase access to the Service through the use of a credit card, Aeonis, or its authorized payment processor will charge the account according to the pricing selected, and you acknowledge that refunds are not generally provided. Aeonis uses a third-party processor such as “Stripe Inc.” to provide a payment gateway for our Services (you may view their terms of service at: https://stripe.com/en-us/checkout/legal. If you purchase a paid subscription through our application or website, you are granting access to your payment method for us to collect on the regular subscription fees as they are due. Aeonis is not a bank, and makes no assurances of the security of any processor. We make reasonable efforts to ensure your payment information is secure but accept no liability for the actions or inactions of Third-Parties. You agree that we may store such information for future use, and your authorized payment information may include, for example; billing information, credit card number, first and last name, expiration dates etc.
   
   Aeonis issues credits or payments to teachers, partners, or program leaders according to what has been pre-agreed. We will strive to issue these payments in a timely matter but are not liable for failure or delays of a Third-Party Processor. You warrant you have full authority for the receipt of such payment. If you believe you have been improperly charged, you agree to immediately notify us so we correct any error. You warrant that the method of payment you have provided is valid and you have proper authorization to use such methods when you use them for our services. When a recurring subscription is selected, you are responsible to provide information, including billing addresses, credit card numbers, and applicable expiration dates current, complete and accurate. You must promptly update your account information to keep such information current, complete and accurate if there is any breach, cancellation, theft or loss.
   
   Aeonis may provide you with trial subscriptions. When a trial subscription expires, you authorize the use of the payment method you have on file, to begin the recurring payment period. However Aeonis will always notify you prior to taking your first payment following a trial period.
   
   A trial is good for one time user only (per account and for each specific paid-service that is offered). Aeonis may, with its sole discretion, void any trial that we believe abuses our policies.
   
   Aeonis may institute periodic charges for the Service (e.g. on a recurring monthly or annual or other periodic basis, without further authorization from you) until you provide prior notice (which does not guarantee a receipt, acceptance or ability to do as instructed) that you have initiated a cancellation or wish to change your payment method. Aeonis will not generally be responsible for any charges incurred prior to Aeonis reasonably acting on your cancellation or change request. If you want to terminate or otherwise modify your recurring payment method, please go to the account settings on Aeonis’ mobile app or website.
   
   You represent that you will provide Aeonis with valid banking information and, when necessary, authorize Aeonis to request funds through or payment processors. We may (either directly or through a third-party payment processor) collect taxes and/or fees legally due to the appropriate parties. All fees associated with the Services including periodic recurring fees must be paid in advance.
   
   
10. The following terms apply to arbitration:
    
    This section (and the following section) contains provisions that outline the process by which any disputes are to be handled. Please review them carefully.
    
    Aeonis and you are agreed to arbitrate disputes between yourself and Aeonis that arise over or involve the use of our site or our apps (unless such a case qualifies for an exception described below).
    All disputes must be brought to arbitration as described below. Arbitration is a process by which we will settle a dispute between you and Aeonis or its suppliers through the use of a neutral third-party arbitrator. The arbitrator’s findings are binding to both parties. Neither party can pursue disputes in court or otherwise outside of binding arbitration. You are also agreeing to a waiver of your right to a jury trial or class action court proceeding, or class action arbitration.
    
    (a) Disputes Subject to Arbitration. Any dispute between the parties (including those from our other agreements with one another) will be brought to binding arbitration. Specifically all disputes that involve services must be resolved through individual arbitration. Even if your dispute sounds like other issues involving a group of others are also having, each one must be brought to individual arbitration (and not as a large group of plaintiffs or in representative fashion that can sometimes happen).
    
    (b) Arbitration Rules. That the American Arbitration Association (AAA) will apply their specific rules for that type of dispute.
    
    (c) Arbitration Location and Procedure. The arbitration will be conducted in San Francisco, California. It shall be conducted in the English language. The arbitration will take place in a private location, known only to the parties and the Arbitrator. Any arbitration awards, processes or documents are similarly held privately. All findings are binding to you and Aeonis. All costs shall be split between both parties unless the arbitrator determines that a party is engaging in frivolous litigation then that party may incur additional costs.
    
    (e) Waiver of Jury Trial. The parties hereto waive their respective constitutional and statutory rights to go to court and have a trial in front of a judge or jury. We are agreeing to resolve our disputes through binding arbitration.
    
    (f) Waiver of Class Action. The parties hereto further agree that any claims or disputes, must follow an individual arbitration process and may not act as a class action, or class representative.
    
    (g) Opt-Out. You may opt out of this binding individual arbitration process by notifying us within thirty (30) days of your first using the Services (or of this policy through your email or account inbox) and sending us written notice along with your full name, address, User ID, and telephone number to: help@aeonis.com. Please include explicit language clearly stating that you wish to opt out of binding individual arbitration. Any decision to opt out, shall only be valid if a legally authorized representative of Aeonis acknowledges receipt of such a request. If you opt-out then all terms and conditions of service remain in force and no party would be bound to engage in a legally actionable claim.
    
    
11. Exclusive Venue. With the limited exceptions described above, you hereby waive any rights to bring a court case, or action in any place other than San Francisco, California. If this option is deemed invalid, then we agree that only the laws of the State of California shall apply, regardless of where anyone lives.
    
    
    
    
12. Severability. If any portion of this agreement is deemed unenforceable, then the remaining conditions can still apply without necessarily voiding any other conditions, unless the condition specifically controls the contract within the term that is unenforceable
    
    
13. Miscellaneous.
    
    You agree that these Terms constitute the entire agreement between you and Aeonis and that Aeonis is released for all prior discussions, communications, contracts and understandings, whether written or oral.
    
    Aeonis may assign or transfer our rights or delegate any of our duties under this Agreement at any time without your consent. You must not assign, or transfer this contract or delegate your duties under this agreement without Aeonis's written consent or permission. The failure of Aeonis to assert a right or provision under this Agreement, shall not constitute a waiver of that right. If any provision of these terms are determined to be illegal or unenforceable, the other terms shall remain valid and in force.
    
    This Agreement shall not create any agency or partnership between us. If any portion of these agreements are determined to be invalid, it does not invalidate the whole contract. Each portion remains valid as long as it is independent of an invalid section.
    
    All headings, titles, and sections in this document are strictly for convenience and have no legal significance.
    
    
14. Third-Party Stores.
    
    App Stores. Many times it will be up to you to access the Service from a third-party app store such as those owned by Apple or Google. When using their application services you must also abide by their own legal and corporate terms. You are responsible to ensure that you adhere to all applicable policies. Aeonis has no liability for acts or omissions from Apple, Google, or other application stores. Aeonis suggests that you thoroughly review the third-party app store’s policies before downloading any service from their app store. In particular if you use any app store you agree to the following:
    
    (a) You acknowledge and agree that (I) these Terms are concluded between you and Aeonis only, and not with Apple, Google or any other Mobile App store (collectively the “App Store”); and (II) Aeonis, not the App Store vendor, is solely responsible for the Service and the content thereof.
    
    (b) Your use of the Services is subject to the usage rules set forth by the applicable vendor.
    
    (c) The App Stores are not required to provide any maintenance and support services to mobile software used for these Services.
    
    (d) If the mobile app fails to confirm to warranties such that it is legally allowed to impose on App Store vendor, that vendor will generally be responsible to return to the app store the purchase price; but to the maximum extent permitted under applicable law, the vendor has no other warrant or liability;
    
    (e) The App Stores are not responsible for any claims you bring relating to your use of the apps;
    
    (f) The App Store vendor (Apple, Android / Google or other stores) are third party beneficiaries of these Terms, such that they might be able to enforce these conditions, but Aeonis will always act independently of these third party beneficiaries.
    
    
15. No Liability for Advice of Professionals. Aeonis provides access to services involving a diverse group of trainers, guides, instructors, teachers etc., however, Aeonis is not responsible for representations they individually make or offer. Further, Aeonis advises that Users consult with appropriate professionals before undertaking, or refraining from any conduct that impacts legal or finance concerns, and especially before making health-related claims. Aeonis and its providers do not render professional medical or financial advice. We urge users to consult their lawyer, accountant or medical professional for advice appropriate to what that professional is qualified to assist with. Aeonis providers do not, in any way, provide a diagnosis, treatment plan based on what your specific needs might be. Do not substitute our services for medical or legal consultation. Consult an appropriate professional when making these types of decisions. Aeonis provides suggestions through the Services but does not assume a duty to correct a user's actions or omissions based upon using our Services. We are not a mental health provider and do not make any assurances that the Services may improve mental or physical health or well-being. In using this service you understand that there are risks associated with following any suggestion provided on our Service. Never neglect medical advice or delay seeking it as a result of any interaction with the service. The use of the services and reliance on any suggestion is of your own discretion and own risk. If you follow any method or procedure suggested it will be solely at your own risk and Aeonis, its employees and directors, or partners takes no responsibility or liability for harmful or other results from such activity.


16. Indemnification. You agree to indemnify, defend, and hold harmless Aeonis (including its officers, directors, employees, agents, licensors and suppliers) against all lawsuits, claims and actions arising from your violation of these terms, or your negligence in using our Services. This indemnification includes, but is not limited to, legal costs, attorney fees and any and all damages.
    
    
17. No Warranties.
    
    TO THE FULLEST EXTENT PERMITTED BY LAW, Aeonis (AND ITS LICENSORS AND SUPPLIERS) PROVIDE THE SERVICES ON AN “AS-IS” BASIS AND DISCLAIMS ALL WARRANTIES, OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT USE OF THE SERVICE OR ACCESS TO MATERIALS FROM THE SERVICES ARE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.


18. Limitation of Liability:
    
    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL Aeonis OR ITS LICENSORS, SERVICE PROVIDERS OR SUPPLIERS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR LOSS (INCLUDING DAMAGES FOR LOSS OF BUSINESS, ANY INTERRUPTION, DATA, GOODWILL, REVENUES, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) WHETHER RELATED TO ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE. THAT INCLUDES, FOR EXAMPLE: (A) YOUR USE OF OR INABILITY TO ACCESS OR USE THE SITE, THE APP, OR THE SERVICES (B) ANY ACTION YOU TAKE OR FAIL TO TAKE WHETHER OR NOT BASED UPON INFORMATION GLEANED FROM SERVICES RENDERED OR MATERIALS; (C) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR TECHNOLOGY; (C) THE AMOUNT OF THE AGGREGATE LIABILITIES AND DAMAGES TO YOU CANNOT BE REASONABLY GREATER THAN ONE HUNDRED ($100) DOLLARS OR THE TOTAL AMOUNT THAT YOU PAID IN THE LAST TWELVE (12) MONTHS; OR (D) MATTERS BEYOND OUR REASONABLE CONTROL; OR THE FAILURE TO DELIVER OR PROCESS YOUR PAYMENT OR ACCESS. YOU AGREE THAT THESE EXCLUSIONS OR LIMITATIONS OF DAMAGES ARE FAIR AND REASONABLE.
    
    
19. Arbitration. You agree that disputes between us related to this service with Aeonis will be heard under the Arbitration clause outlined above.
    
    The arbitration process will be undertaken according to the rules of the American Arbitration Association (AAA) and the Federal Arbitration Act. It will also be conducted in the English, and in-person, and located at a location agreeable to both parties or deemed at discretion of the arbitrator.
    
    The Parties both agree that it is their best interest to resolve disputes fairly, promptly and efficiently. We therefore stipulate that, in a good faith manner, we will attempt to resolve disputes between ourselves, and we hereby waive our right to trial in courts when possible.
    
    (a) For any arbitration with a claim of less than seventy-five thousand dollars ($75,000) the party engaging in arbitration must utilize small-claims court.
    
    (b) If the dispute is for more than seventy-five thousand dollars ($75,000), or a party engages in frivolous action, the parties agree to use arbitration as described above. If a dispute occurs, Aeonis or your legal representative agrees to first contact the other party so that all parties can engage in genuine negotiations to attempt to settle said dispute, prior to using any costly dispute process.
    
    (c) You agree that you will not attempt to aggregate like disputes with other users, as all such cases must be heard individually.
    
    (d) Waiver of Jury Trial. You are waiving the rights to have dispute brought to a judge through court process, or a jury of your peers.
    
    (e) Scope. Any dispute must be brought through by arbitration including all issues related to use, or misuse of the service, claims for harm or damages or any related issue or dispute whatsoever. The parties understand and agree and explicitly waive their rights to any discovery other than what is reasonable. We agree that binding arbitration shall have a limited or narrow scope. You further acknowledge that this agreement to arbitrate this dispute may be ultimately found to be wholly or partially unenforceable. If any part of this arbitration agreement is determined to be invalid, the other portions of this agreement shall remain in effect.
    
    (f) Opt-Out. You may choose to opt-out of arbitration so far as to make it void, and to revert to other remedies provided by law by writing to us within thirty (30) days by email (or by mail) to: help@aeonis.com (or to mailing address listed above) provided you explicitly write the words: DO NOT WISH TO ARBITRATE.
    
    
20. Exclusive Venue. You agree that any disputes, claims or legal actions, other than arbitration (limited to the type and amounts described above) must be brought within the jurisdiction and venue of San Francisco County, California. The parties also both agree that all claims are to be resolved solely under the laws of the State of California (excluding choice of law provisions).
    
    

Miscellaneous. These Terms, together with the Privacy Policy incorporated into these Terms by reference, constitute the complete and exclusive agreement between you and Aeonis regarding the subject matter contained in their document and supersedes all prior or contemporaneous agreements or understandings, written or oral, relating to these Terms. If Aeonis is unable to enforce a right which is laid out in these Terms, that right is not to be relinquished in the future. If any provision of these terms are held to be void, that does not deem any other section or part to be void. Aeonis may assign these terms to a third party or partner. You may not assign your rights and duties under these terms without advance approval by Aeonis. If any provision of these terms are found unenforceable by agreement, court or ruling of law, the remaining sections or parts shall still remain in full force and effect so long as that provision is not the driving element underly those terms. Any headings or sections are added to add to the readability of the agreement and have no legal standing or implication. This contract or agreement does not form a partnership between you and Aeonis